Privacy Policy (GDPR Compliant)
1. Introduction
This Privacy Policy explains how Pretium EV Charging Infra & Solutions Ltd (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you use our website https://pretiumsynergy.co.uk and/or Pretium CPO Mobile App ("the Website"). You can also review our Website Terms of Use.
We are the data controller for the purposes of the UK GDPR and the Data Protection Act 2018.
2. Personal data we collect
We may collect and process the following categories of personal data:
- 2.1 Data you provide directly
- Name
- Email address
- Postal address
- Phone number
- Account login information
- Payment information (processed securely by third-party payment providers — we do not store full card details)
- Messages sent via contact forms or customer support
- 2.2 Data we collect automatically
- IP address
- Browser type and version
- Device identifiers
- Usage data (pages viewed, time spent, clicks)
- Cookie data (see below for our Cookie Policy)
- 2.3 Data from third parties
- Payment processors (e.g., confirmation of payment)
- Analytics providers
- Advertising networks (if applicable)
3. How we use your personal data
We use your information for the following purposes:
- Performance of a contract
- Creating and managing your account
- Fulfilling orders or providing services
- Sending order confirmations and service notifications
- Legitimate interests
- Improving the Website and user experience
- Preventing fraud or misuse
- Analytics and reporting
- Marketing similar products/services (you can opt out at any time)
- Consent
- Email marketing (if required)
- Non-essential cookies
- Any activity where consent is legally required
- Legal obligation
- Complying with tax, accounting, or regulatory obligations
4. Sharing your data
- Service providers (hosting, analytics, email delivery, payment processors)
- Professional advisers (lawyers, auditors)
- Regulators (where legally required)
We do not sell or rent your personal data.
If data is transferred outside the UK, we ensure it is protected using adequate safeguards such as UK IDTA, SCCs, or adequacy regulations.
5. Cookies
We use cookies and similar technologies. See our Cookie Policy for full details.
6. Data retention
We keep your data only as long as necessary for the purposes outlined in this Policy, including:
- Customer account information: until you close your account
- Order information: 6 years (tax & accounting requirements)
- Marketing data: until you opt out or withdraw consent
- Cookies: retention varies (see Cookie Policy)
7. Your rights
Under the UK GDPR, you have the right to:
- Access your data
- Rectify inaccurate data
- Erase your data (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Complain to the ICO (www.ico.org.uk)
To exercise your rights, contact us at: customer.service@pretiumsynergy.co.uk
8. Keeping your data secure
We use appropriate technical and organisational measures to protect your data, including:
- Encryption
- Secure servers
- Access controls
- Regular security assessments
However, no method is 100% secure and we cannot guarantee absolute security.
9. Children’s data
Our website is not intended for children under 13, and we do not knowingly collect their data.
10. Changes to this Policy
We may update this Policy from time to time. The latest version will always appear on this page with the “Last updated” date.
